Shipping & Returns


Unused products may be returned within 15 days of purchase. Stainless Automotive Fastenings Ltd are not responsible for return shipping or delivery on part returns. Shipping charges will not be refunded. All returns must be within 15 days of invoice date. A 20% restocking fee will apply to all returns. A 50% restocking fee will apply to all refused deliveries. Exchanges of equal or greater value may not be subject to a restocking fee. Special Order or Pre-Order Items are non-refundable. Contact us for details.

In the unlikely event you are not satisfied with goods, please inform us of the reason for return by e-mail and get our agreement to receive the return goods before shipping. If it is part of an order you are not satisfied with, then only return the part or parts you are unhappy with for inspection, replacement or refund, which ever we feel is most appropriate. By only returning the part or parts you are unhappy with saves on postage costs for both parties

. Buyer assumes all liability for any damage that occurs on return shipment to Seller. Items must be packaged to withstand return shipment to Seller and Buyer assumes responsibility to verify that all items are secure and that damage will not occur.

Return documentation must be included with your return/exchange. This must include your original shipping information, if package was damaged the packaging, date of order, order number (if used), our invoice number, your details, how you paid to enable us to execute a refund:

Return to: Stainless Automotive Fastenings Ltd Konstantinou,Paleologou 17, Panorama 55236. Thessaloniki PLEASE NOTE: Documentation MUST be clearly visible on the return package.

Goods returned without our prior agreement: Items that were not pre-authorized for return will be marked unclaimed for 30 calendar days. In this event, no contact attempts will be made by Seller to Buyer. After 30 calendar days the item(s) will be disposed of as seen fit by Seller. Should Buyer choose to have the product reshipped, payment for reshipment must be received before shipment is made. International Shipments that are returned as unclaimed will not be subject to a refund. Payment for reshipment must be received in order for Seller to reship the item(s). Items received after 14 days of agreed return will be considered unclaimed. International cancellations are subjected to additional shipping terms below.


Goods may be cancelled via e-mail under certain conditions; The goods have not been shipped The goods are NOT a made to order item so they the order can be simply cancelled before order picking commences Cancellations must be made by email Under these circumstances a full refund will be made by the same payment method as originally used.


Goods have actually been shipped, this will then fall within the Returns Policy as detailed above Goods have been picked ready for dispatch again falling within the Returns Policy Goods are a manufactured or modified item to order and that work has began again this will fall under the Returns Policy Cancellation is not made by email An outstanding item within a part shipment order that has to me manufactured or modified.


Most orders ship within 48 hours. If a product is backordered, then we will contact you with an estimated shipping date. If this date is unacceptable, then we may offer you an alternate item or issue a full refund to the original pay type. Shipping charges are non-refundable. Return shipping charges are the responsibility of the buyer. Special Order or Pre-Order Items are non-refundable. In most cases, items shipped internationally must be brought into our warehouse for shipment outside the UK. Once items are ordered to be brought into our warehouse(s) the item will be subject to any restocking fee charged by the prospective manufacturer. This fee may be in addition to charges outlined above. In the event of a cancellation or return, actual cost of shipping fees to our warehouse(s) will be deducted form the refund amount. We reserve the right to ship by the best method possible.

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