Shipping & Returns



We aim to ship standard items within 48/72 hours of order receipt, non-standard items will be subjected to Lead Times for manufacture, please e-mail to confirm the lead time before ordering. Lead Time is for manufacture plus delivery time and an approximation. We do our best to give an accurate indication of Lead Time and Delivery Time, but due to possible unforseen circumstances this may vary, please contact us for updates.


No refunds will be made until the goods are returned for our inspection under any circumstances. Refunds will be governed by the following terms and conditions.

Unused products may be returned within 15 days of receipt of goods, provided they are returned in the exact same way the goods were dispatched, in original packaging and not damaged or used, this will be accessed on inspection of returned goods and advised on receipt of returned goods. Stainless Automotive Fastenings Ltd are not responsible for return shipping on returns. Outbound and return shipping charges will not be refunded. All returns must be within 15 days of receipt date. A 20% restocking fee will apply to all agreed returns. A 50% restocking fee will apply to all refused deliveries or non agreed returns, this will also apply to cancelation of payment or order after shipment has been made. Exchanges of equal or greater value may not be subject to a restocking fee. Special Order or Pre-Order Items are non-refundable. GOODS RETURNED DAMAGED WILL BE NON REFUNDABLE. Contact us for details.

In the unlikely event you are not satisfied with goods, please inform us of the reason for return by e-mail and get our agreement to receive the return goods before shipping. If it is part of an order you are not satisfied with, then only return the part or parts you are unhappy with for inspection, replacement or refund, which ever we feel is most appropriate. By only returning the part or parts you are unhappy with saves on postage costs for both parties


Buyer assumes all liability for any damage that occurs on return shipment to Seller. Items must be packaged to withstand return shipment to Seller and Buyer assumes responsibility to verify that all items are secure and that damage will not occur.

Return documentation must be included with your return/exchange. This must include your original shipping information,, date of order, order number (if used), our invoice number, your details, how you paid to enable us to execute a refund:

Return to: Stainless Automotive Fastenings Ltd 6 Trion Ierarxon st, Filothei, Thermi 57001, Thessaloniki, Greece

PLEASE NOTE: Documentation MUST be clearly visible on the return package.


Goods may be cancelled via e-mail under certain conditions; The goods have not been shipped The goods are NOT a made to order item so they the order can be simply cancelled before order picking commences Cancellations must be made by email Under these circumstances a full refund will be made by the same payment method as originally used.


Goods have actually been shipped, Goods have been picked ready for dispatch Goods are a manufactured or modified item to order and that work has began Cancellation is not made by email An outstanding item within a part shipment order that has to me manufactured or modified.


Most orders ship within 48 hours. If a product is backordered, then we will contact you with an estimated shipping date. If this date is unacceptable, then we may offer you an alternate item or issue a full refund.

Shipping charges are non-refundable. Return shipping charges are the responsibility of the buyer.

Special Order or Pre-Order Items are non-refundable. In most cases, items shipped internationally must be brought into our warehouse. Once items are ordered to be brought into our warehouse the item will be subject to any restocking fee charged by the prospective manufacturer. This fee may be in addition to charges outlined above. In the event of a cancellation or return, actual cost of shipping fees to our warehouse will be deducted form the refund amount.

We reserve the right to ship by the best method possible.

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